BT broadband crash causes businesses to suffer

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BT broadband crash causes businesses to sufferHundreds of thousands of BT customers lost their internet connection thanks to a recent “power failure” at a major exchange in Birmingham, reports the BBC. The internet was down for approximately 5% of BT broadband users for 2-3 hours on a Monday afternoon.

Businesses were especially affected by the crash with thousands of man hours of productivity lost. BT said it did its best to manage the large surge in calls and to inform customers through Twitter and other social media channels, but many companies said not enough was done to let customers know what was happening.

See the full story on BBC.co.uk

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