Customers of British internet services provider Fasthosts had to go without access to their backed-up data for up to six days, due to the web hosting company’s panicky reaction to the WannaCry attack.
Fasthost was concerned that clients’ online data stored on its unsupported Microsoft Windows Server 2003 was potentially vulnerable to the ransomware assault, so it took its dedicated backup service offline as a precautionary measure. Fasthost has now retired the Windows 2003 platform and replaced it with a new secure backup platform.
Ironically, Fastnet’s customers were probably without their data for longer than if they had fallen victim to WannaCry. While this episode has left a number of Fastnet customers rather… shall we say “upset”, at least they can be reassured that the replacement system is more secure.