Live chat widget leads to Ticketmaster breach

      Comments Off on Live chat widget leads to Ticketmaster breach

Live chat technology concept, woman hand pressing virtual screen.Ticketmaster, the California-based ticketing agency, has suffered a data breach affecting five per cent of its customers. On June 23rd, Ticketmaster’s UK operation spotted malicious software on a customer support product hosted by Inbenta Technologies; an AI company that specialises in natural language processing and semantic search. Ticketmaster was using Inbenta’s live chat software on some of its international sites.

The breach has compromised the personal data and payment details of thousands of Ticketmaster customers around the world – although its North American users appear to be unaffected. The information was harvested internationally between September 2017 and June 2018, but only since February in the UK. Ticketmaster has now unplugged the live chat widget.

Inbenta also supplies other ticketing businesses, but so far has exercised its right to remain silent. Live chat software has been responsible for a number of other recent data breaches.